Terms & Conditions

1. Acceptance of Terms

By accessing this website, requesting a quote, making a booking, or using any Kwikshift Movers service, you confirm that you have read, understood, and agreed to these Terms and Conditions. These terms apply to our website content, customer enquiries, quotations, residential moving, office relocation, long-distance moving, packing, storage support, and related services.

If you do not agree with these Terms and Conditions, you should not continue using our website or confirm a moving service with Kwikshift Movers.

2. About Kwikshift Movers

Kwikshift Movers is a Nairobi-based moving company serving customers across Nairobi and other parts of Kenya. We provide house moving, office relocation, long-distance moving, packing, and storage support for households, businesses, and organisations that need practical relocation services.

Our website content is published to explain our services, share contact options, and help customers understand how to request quotations and plan their move.

3. Quotes, Pricing, and Booking Confirmation

3.1 Quotes

All quotations issued by Kwikshift Movers are based on the information you provide at the time of enquiry. This may include pickup point, destination, number of items, floor level, access conditions, moving date, packing needs, distance, waiting time, and any special handling requirements.

3.2 Pricing Changes

If the scope of work changes before or during the move, the final price may change accordingly. Additional charges may apply where there are extra items, difficult access, long carrying distance, delayed readiness, last-minute schedule changes, or unshared handling requirements.

3.3 Booking Confirmation

Bookings are subject to availability and are only treated as confirmed once service details are agreed between both parties. Where required, a deposit or prior confirmation may be requested before dates are reserved.

4. Customer Information and Responsibilities

Customers are responsible for giving accurate and complete information about the move. This includes the correct address, building access restrictions, lift availability, parking conditions, fragile items, high-value items, and any special instructions for loading or delivery.

• You must ensure someone authorised is available at pickup and delivery where needed.
• You should prepare items that are not part of our agreed packing scope before the move begins.
• You should disclose special access limitations, restricted move times, or building rules in advance.
• You remain responsible for personal documents, cash, jewellery, and similar valuables unless otherwise agreed in writing.

5. Moving Day Access, Timing, and Delays

Kwikshift Movers works hard to keep to agreed schedules, but moving timelines may be affected by traffic, weather, security checks, building access restrictions, customer readiness, lift breakdowns, road conditions, or events outside our reasonable control.

Arrival and completion times are therefore estimates unless specifically confirmed in writing as fixed operational windows. Where delays happen, we will aim to communicate clearly and continue the service as practically as possible.

6. Packing, Fragile Items, and Restricted Goods

6.1 Packing Scope

Where packing services are included, our team will provide practical packing and protective handling based on the agreed service level. Items not included in the agreed packing scope may need to be prepared by the customer before loading.

6.2 Fragile or Special Items

Fragile items, electronics, artwork, glass, special equipment, or unusually bulky goods should be disclosed before moving day so the right handling plan can be prepared.

6.3 Restricted Goods

Kwikshift Movers may refuse to move illegal items, hazardous materials, perishable goods, unsafe loads, or items that present unreasonable risk to people, vehicles, or property.

7. Payments, Cancellations, and Rescheduling

Payment terms will depend on the service agreed. Where a deposit is requested, your booking may only be held after the required confirmation has been made. Outstanding balances may be due before, on, or immediately after service completion depending on the booking arrangement.

If you need to cancel or reschedule, please inform Kwikshift Movers as early as possible. Late changes may affect availability and may lead to revised pricing where labour, transport scheduling, or reserved dates were already committed.

8. Storage Support, Third-Party Services, and External Links

Where temporary storage or external operational support is involved, Kwikshift Movers will communicate the practical service scope available. Third-party websites or external links shared on this website are provided for general convenience and information only.

We do not control third-party sites and are not responsible for their content, privacy practices, or availability. Accessing any third-party website linked from our site is done at your own discretion.

9. Website Use and Intellectual Property

All content on the Kwikshift Movers website, including service descriptions, written copy, branding, layout, graphics, and design elements, is provided for general information about our moving services. You may not copy, reproduce, distribute, or commercially reuse website content without prior permission.

You agree not to use this website in any way that could damage, disrupt, overload, or interfere with normal operation of the site or its related services.

10. Site Management and Service Availability

Kwikshift Movers may update, revise, suspend, or remove parts of the website or service information at any time to reflect operational changes, legal updates, or business improvements. We do not guarantee that the website will always remain available without interruption.

We reserve the right to decline, limit, or discontinue service requests where information provided is inaccurate, unsafe, incomplete, or inconsistent with the type of moving service requested.

11. Privacy Policy

Use of this website is also subject to our Privacy Policy. By contacting Kwikshift Movers through this website, you agree that we may use the information you provide to respond to enquiries, prepare quotations, manage bookings, and support service delivery.

12. Term and Termination

These Terms and Conditions remain effective while you use our website or engage our services. We may limit or terminate access to our website or decline a service request where we reasonably believe these terms have been breached or where continuing the engagement would create operational, legal, or safety concerns.

13. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of Kenya. In the event of a dispute, both parties should first try to resolve the issue through direct communication and good faith discussion.

Where a matter cannot be resolved informally, it may be referred to the appropriate courts or lawful dispute resolution channels in Kenya.

14. Limitation of Liability

Kwikshift Movers will use reasonable care in service planning and delivery. However, we are not liable for delays, loss, or disruption caused by events outside our reasonable control, including traffic, weather, customer unpreparedness, inaccurate information, building restrictions, or access failures.

Nothing in these Terms is intended to remove any rights that cannot be lawfully excluded under applicable Kenyan law.

15. Indemnification

You agree not to use the Kwikshift Movers website or service process in a way that causes unlawful harm, misleading claims, or avoidable operational loss. Where a third-party claim results directly from false information, unlawful conduct, or serious misuse connected to your request, you may be required to take responsibility to the extent allowed by law.

16. Severability and Miscellaneous

If any part of these Terms and Conditions is found to be unlawful or unenforceable, the remaining provisions will continue to apply. Our failure to enforce any part of these terms at one time does not mean we waive the right to enforce them later.

These Terms and Conditions, together with any confirmed booking details and related policy pages, form the general basis of understanding between Kwikshift Movers and website users or customers.

17. Contact Information

If you have any questions about these Terms and Conditions, please contact us at info@kwikshiftmovers.co.ke before confirming your move.